Customer Service
Every Norscot employee around the world understands that his or her specific job performance has a direct effect on the relationship with the client. Our trained staff has extensive product knowledge and a demonstrated focus on the customer.
Our comprehensive customer management program includes:
- On-line order entry system that is linked to inventory management and order tracking.
- Various order options – websites, e-mail, fax, phone or postal service.
- Toll-free phone and fax numbers dedicated for each client.
- 80% of orders are shipped the same day they are received.
- Never a surcharge for same day or rush shipments.
Norscot’s customer service teams will find an efficient and responsive solution that meets the specific needs of each customer.
